The following section provides answers to some of the common questions we receive in relation to new accounts.
I already have existing candidate and client data. Can this be imported into RecruitmentWorx?
Yes - RecruitmentWorx provides you with the tools required to import your existing candidate, company and contact data by uploading it to the system in CSV format. This is done by first downloading one of our pre-defined data import templates. Your existing candidate CVs can be imported on a one-by-one basis using our CV parsing module.
We can also import your existing candidate CVs for you in bulk if required. Please see our pricing page for the cost associated with this optional service.
Lastly, we offer a one-off import service for existing data where we will import everything for you. Please contact our sales team for further information regarding this service and the associated cost.
How secure is my data?
Our software is hosted on firewalled servers and your data is backed up on a daily & weekly backup schedule. Your RecruitmentWorx instance runs under SSL (Secure Sockets Layer) which ensures that data transferred between the server and your browser is securely encrypted. The RecruitmentWorx application also employs its own security model which helps prevent unauthorised users from gaining access to the data stored in the application database. We can also provide restricted access to your system based on IP address if required.
Who owns my data?
You own, and are responsible for, the contents of any data uploaded or stored by the RecruitmentWorx application. Please see our Terms & Conditions for further information.
How often is RecruitmentWorx updated?
Our recruitment software is under continuous development and any new features introduced are developed and implemented as a result of collective feedback from our clients and users. We do not operate a fixed timeframe for the release of new features although we aim to introduce new functionality regularly and often whilst minimising any downtime to our clients.
Can I add or remove users from my RecruitmentWorx subscription plan?
For pay-as-you-go monthly subscriptions you can reduce the number of users currently subscribed at the start of the next montly cycle by sending an email to our sales team. For yearly subscriptions it is not possible to reduce your user count until the end of your subscription period as the cost of unused user subscriptions is non-refundable for this type of subscription.
New users can be added at any time to both types of subscription, however you will first need to contact our sales team in order to make the required changes to your account. Please note that any attempt to increase your subscribed user count without first contacting our sales team will cause your account to be locked out until the issue can be resolved with you directly.
Can multiple users access RecruitmentWorx from a single user account?
What's the best way to pay for our RecruitmentWorx subscription?
For all subscriptions, we offer a monthly or annual payment plan by Direct Debit. This service is provided by a third party provider.
What happens if I do not pay for my subscription on time?
If payment is not made on time, access to your RecruitmentWorx account will be temporarily suspended until any pending amounts are received in full. In this event, you will no longer be able to access the system or any of its functionality until the issue can be resolved. If we are unable to resolve the issue before 30 days, your account will be closed and your data will be deleted from our servers.
Can I contact RecruitmentWorx by telephone?
Due to the high number of inbound sales and marketing enquiries we receive, telephone details are provided to registered clients only. We ask that you contact us by email in the first instance.
Is data migration included in the price of my subscription?
We provide free import tools within the product to help you migrate existing data as part of your subscription. More complex data migrations are subject to additional costs so we recommend that you contact us prior to embarking on a data migration project.
My existing data to be imported is badly formatted. Will you tidy this for me prior to import?
No. We are happy to provide limited remedial advice in relation to badly formatted data but cannot correct this for you as part of your standard subscription.
Do you provide free training when I subscribe?
We offer hourly-based remote training for an additional cost. All other help is provided in the form of downloadable user guides once logged in to your live system.
Can I pay for my subscription online?
We do not currently offer online payment facilities. All required payments in relation to your subscription are handled by bank transfer and Direct Debit.